FAQs

Frequently Asked Questions

When will my item(s) ship?

Standard photo prints can take up to 3 business days to ship. However, smaller prints (11×14 and under) usually ship the same business day.

Canvas wraps require 3 business days to produce and ship.

Framed photos are custom made to order, so they may take 2 – 3 weeks to produce and ship.

How quickly will I receive my item(s)?

Standard photo prints are shipped from our facility in Northern Utah and are sent via USPS priority mail. If you are shipping to anywhere in Utah or the surrounding states, it should arrive in 2-3 business days. The Midwest and Eastern United States may require more time to arrive.

Canvas wraps are shipped from our facility in Colorado and are sent via UPS ground, which will require 3-5 business days.

Framed photos are shipped from our facility in Springville, Utah and are sent via FedEx ground, which will require 1-5 business days.

Do you offer digital downloads?

In order to protect the work of the photographers, at this time we do not offer digital downloads.

What if my print is damaged or I'm not happy with it?

We take the utmost care to package and ship your item(s) so that they arrive safely and in perfect condition. But we also know that sometimes unfortunate things happen and they don’t arrive that way. So we want you to be happy! Please contact us as soon as you can about a replacement/refund.

What if I want to cancel my order?

Photo prints – photo prints can begin printing within a few minutes. If you want to cancel your order, contact us immediately. Please note that your may have already been printed and we will charge you the cost of printing. Shipping costs will be refunded.

Canvas wraps and flat canvas prints – please let us know within 24 hours.

Framed photo prints – please let us know within 24 hours.

I'm a photographer and would like to sell my Utah landscape photos.

We actively seek out new photographers who have images that hold up to our standards. But sometimes we miss talented people! So if we haven’t found you yet and you’re interested in selling your photos with us, please get in touch with us or simply email [email protected].

We’ll want to take a look at your photos/portfolio and see what we feel might work for the website. But please note that we have very high standards for the landscape photography that we sell. If you feel your photos are up to the standards of those on our website, please get in touch. We’d love to hear from you!

I'm a retailer and would like to sell your photos.

That sounds great! We’re always happy to work with retailers. Depending on how much you want to sell, we can often work out a volume discount as well. Please get in touch and let us know what you have in mind!

Do you have a studio or gallery when I can see your products before I buy?

Unfortunately we do not have a gallery or studio right now where one can view our products. Currently they are only sold online.